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Here are a few things to remember before & during your visit

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• You must be able to swim to participate.  If you can't swim, please don't try to get through our safety checks. Refunds will not be given if you or any of your guests cannot swim. 
   

• We only allow kids 5 years and older. Kids (5-9 years for beach, lakes, waterways, 5-8yrs for indoor/outdoor pools) old must be accompanied by a supervising and paying guardian. (2 kids per guardian) This guardian must stay within 2m of the kids at all times. Failure to comply may result in removal from the waterpark.
   

• We supply Hutchwilco (NZ Made) lifejackets for everyone to wear. Please do not bring your own lifejackets.
   

• Most of our staff are qualified lifeguards
   

• We operate at Beaches that are tidal, at lower tides some obstacles may be closed. We recommend older and more confident kids visit 2 hours either side of high tide, see Tide Information for more details. 
   

• Should Waterworld Ltd postpone your booking due to weather or events out of our control, we will reschedule you. If we cannot reschedule your booking in the same city within 7 days or your original booking, a refund will be made. If we can reschedule within 7 days, no refund is applicable
   

• Bookings are non-refundable should you cancel within 48 hours of the booking time and date. ​A change in personal circumstances does not automatically entitle a ticket holder to return or exchange a ticket. See Booking Info for instructions on how to reschedule.